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CUSTOMER CARE & TECHNICAL SUPPORT

“Techno Brain BPO will take care of your Customers and believes in keeping them happy”

In today's competitive environment, contact centers have become an essential interface for retaining and increasing a company's customer base; yet escalating operational costs, turnover, and the quest for customer satisfaction present difficult challenges. Companies seek partners who will function as an extension of their organization at significant cost savings, without compromising on quality or customer delight.

In an intensely competitive marketplace, products can become commodities and services the true differentiators. Managing and exceeding customer expectations by providing services while reducing costs is a real challenge for companies worldwide.

In a hyper-competitive environment, global organizations are striving to:

  • Improve customer service quality
  • Improve customer retention
  • Ensure security of customer data and information
  • Manage customer service expectations and costs
  • call center
  • We offer a comprehensive suite of customer relationship management services by integrating Telephonic support, Call Tracking and IVR (Interactive Voice Response) through a combination of deep domain knowledge, strategic alliances and internal competencies backed by the right technology.
  • Our BPO service can help your business by

  • Supporting the business with 24-hour customer support service
  • Enhancing performance, efficiency and cost-effectiveness of customer management and associated technical support functions